🧸 Product Check & Quality Concerns

Before leaving, please take a moment to check your finished creation and let our team know if you’re unhappy with the appearance or outcome. We’re happy to help while you’re still at the workshop. 😊

If you notice a quality issue after your visit (such as glue coming loose or a material defect), please email us within 7 days with photos of the issue. 📸 We may ask you to bring the item back so we can inspect it and, if the problem is due to our materials or workmanship, we’ll do our best to repair it or help you make a new one. ✨

Please note that once a product has been taken home, we cannot accept complaints about its appearance, design choices, or artistic outcome. Artventure is also not responsible for accidental damage, improper handling, or normal wear and tear after the product leaves our workshop. 💕

Returning products

You have the right to return your product within 14 days after receiving the products. This requires that the product is completely unused. If you wish to return a product, please inform us in advance about this by writing to hello.artventure@gmail.com and make sure to include your order confirmation both in the e-mail and when sending the package. Please note that the customer is in charge of the shipping costs when returning products.

Not picking up your package is not the same as cancelling the order or returning it. If you do not pick up your order you will be charged with the extra costs for returning the products to us, and you will not get a refund for your order.

We will return your money within 14 days from receving the products.

For workshop and events: 

Cancellation or rescheduling must be made at least 48 hours before the booking time. Payments are non-refundable, but can be converted into store credit, a gift card, or rescheduled to another available date.

Faulty products

In case of faulty products we will send you new ones with no extra cost. We kindly ask you to email hello.artventure@gmail.com and inform us about your order number and what is wrong with the products. Please attach a picture of the damaged products.

You will then be given instructions how to proceed with the return.

All returns should be sent to the address below. Please inform us first by mailing hello.artventure@gmail.com with all relevant order information.

Return address

Come to Artventure Oy
c/o

Mechelininkatu 25, 00100 Helsinki

info@artventure.fi